Job Description:

Customer Care Coordinator

Location: Solihull
Salary: £27,000 – £33,000 DOE
Working Pattern: Mon - Friday, Office-based

We are currently recruiting for a Customer Care Coordinator to join a well-established, national housebuilding developer based in Solihull.

This is a fantastic opportunity to join a growing team within a supportive working environment, offering excellent training, career progression and the opportunity to develop your career within the housebuilding industry.

The Role

As a Customer Care Coordinator, you will play a key role in delivering an excellent customer experience, acting as a key point of contact for homeowners and ensuring queries, issues and aftercare requirements are dealt with efficiently and professionally.

Key Responsibilities:

• Act as the first point of contact for customer enquiries and aftercare queries.

• Handle incoming calls and emails from homeowners.

• Log, manage and track customer issues through to resolution.

• Liaise with site teams, subcontractors and internal departments to arrange remedial works.

• Coordinate appointments and follow up on outstanding issues.

• Maintain accurate customer records and update internal systems.

• Ensure customers receive regular updates and a high level of service throughout the process.

• Help maintain strong customer relationships and a positive customer experience.

About You

• Previous Customer Service or Customer Care experience is essential.

• Experience within the housing, housebuilding or construction industry is highly desirable.

• Excellent communication and telephone skills.

• Strong organisational skills with the ability to manage multiple enquiries.

• A proactive approach with a genuine focus on customer satisfaction.

• Confident liaising with customers, site teams and internal stakeholders.

• Good IT and administration skills.

What's on Offer?

• Salary of £27,000 – £33,000 depending on experience.

• Opportunity to join a national housebuilding developer.

• Office-based role in Solihull.

• Full training and ongoing development.

• Genuine opportunities for career progression.

• Supportive and friendly working environment.

• Opportunity to build a long-term career within the housebuilding industry.

If you have a background in customer service and are looking for an opportunity to develop within a reputable housebuilding business, we would love to hear from you!