Job Description:

Customer Support Advisor - 12 Month FTC

We're recruiting on behalf of our client for a Customer Support Advisor to join their busy and friendly customer service team in Coventry. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering outstanding service.

Salary for this position will be starting at £29,000 working on a rota basis in a busy and friendly team. There is the requirement to be flexible, the company phone lines are open 7 days a week. Weekday shifts are between 7am and 7pm with weekends being typically 7am till 3pm which, once trained, are worked from home.

The company offers fantastic benefits including a hybrid working model.

The Role

As a Customer Support Advisor, you'll be the first point of contact for customers, providing support with delivery and service enquiries. You'll play a key role in ensuring every customer receives a professional, efficient, and positive experience.

Key Responsibilities

• Handle customer enquiries in a courteous, friendly, and professional manner.
  
  
• Respond to enquiries relating to deliveries and services.
  
  
• Accurately log and categorise customer interactions using internal systems.
  
  
• Complete customer verification and security checks.
  
  
• Triage customer queries and escalate complex issues to the Customer Support Specialist team where appropriate.
  
  
• Take ownership of customer queries through to resolution.
  
  
• Work towards individual and team KPI targets.
  
  
• Attend team meetings and training sessions, contributing positively to the team.
  
  
• Promote and demonstrate the company's core values.
  
  
• Be flexible and support the wider team with additional tasks as required by management.
  
  

Person Specification

We're looking for someone who has:

• Proven experience in a customer support or customer service role, or experience as a Client Service Representative.
  
  
• Excellent verbal and written communication skills.
  
  
• A customer-focused approach with the ability to adapt your communication style to suit different customers.
  
  
• Strong organisational skills with the ability to multitask, prioritise workloads, and manage time effectively.
  
  
• Excellent attention to detail.
  
  
• Good computer literacy, including experience using Microsoft Office applications.
  
  
• A professional, flexible, driven, and positive attitude.
  
  
• The ability to remain organised and self-disciplined while working under pressure.
  
  
• A collaborative approach and the ability to work effectively as part of a team.
  
  

What's on Offer

• Full training provided.
  
  
• Friendly and supportive working environment.
  
  
• Opportunity to develop your customer service skills within a growing business.
  
  

If you're passionate about delivering exceptional customer service and are looking for your next opportunity in Coventry, we'd love to hear from you. 

Apply today to join a business that puts customer experience at the heart of everything it does.