Job Description:

Warehouse Team Leader | Rugby, CV23 | Circa £32,000 per annum | Monday-Friday, 8am-4pm | Permanent

Looking for a leadership role where quality, customer standards and operational excellence are just as important as performance?

Meridian Business Support is recruiting a Warehouse Team Leader on behalf of a leading ecommerce fulfilment operation in Rugby. This hands-on role will see you leading outbound warehouse activities, managing a team of around 10 colleagues, increasing to up to 20 during peak periods, while ensuring exceptional quality standards and customer satisfaction.

Working alongside another First Line Manager who focuses on inbound operations, you'll take ownership of outbound fulfilment, ensuring products are picked, packed and dispatched accurately while meeting strict customer packaging and presentation standards.

As a Warehouse Team Leader, you will:

• Lead daily outbound operations including picking, packing, quality control and dispatch
• Manage, motivate and support a team of warehouse operatives
• Ensure customer-specific packing guidelines and presentation standards are consistently achieved
• Deliver new starter inductions and support ongoing training and coaching activities
• Review and update SOPs, work instructions and training materials
• Conduct quality audits and investigate packing errors, damages and customer complaints
• Monitor key performance indicators including packing accuracy, returns and quality metrics
• Drive continuous improvement across operational processes, quality standards and customer experience

We're looking for a hands-on leader with experience in warehouse, fulfilment, logistics or ecommerce operations. You may currently be working as a Warehouse Team Leader, Warehouse Supervisor, Fulfilment Team Leader, Operations Team Leader, Quality Team Leader or QC Supervisor and be looking for a role with a stronger focus on quality, customer standards and continuous improvement.

You'll ideally have:

• Experience leading teams within a warehouse, fulfilment or logistics environment
• A background in quality control, quality assurance, operational standards or customer service
• Strong attention to detail and a commitment to delivering high-quality outcomes
• Experience carrying out audits, compliance checks or process improvements
• Good IT skills including Microsoft Office and warehouse management systems
• Excellent communication and organisational skills

Training experience would be advantageous but is not essential. We're particularly interested in candidates who lead by example and are passionate about maintaining high standards.

Benefits Include: 

• Salary approx £32,000 per annum
• 23 days annual leave plus bank holidays
• Private medical insurance
• Dental insurance
• Company pension scheme
• Life assurance
• Critical illness cover
• Bike to Work scheme
• Childcare voucher scheme
• Free onsite parking and EV charging
• 24-hour onsite canteen

Please note: Due to the location of the site and limited public transport links, your own transport is essential.

If you're a quality-focused leader who enjoys developing people, improving standards and delivering an excellent customer experience, we'd like to hear from you.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.