Job Description:

Major Recruitment is currently recruiting for a Supply Chain Operations Coordinator to join our client's team in Coventry on a permanent basis.

This is a great opportunity for someone with experience in Customer Service, Order Processing or Supply Chain who enjoys working in a fast-paced environment and delivering excellent customer service.

Key Responsibilities:

• Process customer orders accurately using ERP systems (SAP).
• Manage customer enquiries, order confirmations and complaints.
• Act as the main point of contact for customer queries.
• Maintain accurate order, delivery, stock and credit documentation.
• Coordinate with Warehouse, Production, Planning, Transport and Sales teams.
• Prioritise workloads to maintain customer service levels.
• Identify and resolve operational issues and support process improvements.

About You:

• Minimum 2 years' experience in Customer Service, Order Processing or Supply Chain.
• Experience using ERP systems (SAP preferred).
• Excellent communication and organisational skills.
• Strong attention to detail.
• Ability to manage multiple priorities in a busy environment.
• A proactive, customer-focused approach.

Salary & Benefits:

• £28,000 per annum.
• 25 days annual leave plus bank holidays (bank holidays worked accrued as time off in lieu).
• Pension in line with statutory requirements.
• Company sick pay (following probation).
• Retail discount scheme.
• Cycle to Work Scheme / Techscheme.
• Long Service Awards and GEM Employee Recognition Programme.
• Employee Assistance Programme.
• 4x Death in Service benefit (for pension scheme members).

Working Hours:

• Tuesday to Saturday, 8:30am - 5:00pm.
• Coventry - fully site-based, 5 days per week.
• Flexibility required to work bank holidays, with time off in lieu accrued.

Apply Today!

For further information or to discuss this opportunity, please contact:

Donna Banks - Branch Manager
Major Recruitment

(phone number removed)
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