Job Description:

Cadent Gas Ltd

As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement. 

This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.

• Service Leadership – Own the performance and integrity of critical IT services.
• Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution.
• Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements.
• Continuous Improvement – Lead service reviews, audits, and performance reporting.
• Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results.

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills.