Job Description:

Service Coordinator
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Service Coordinator to join their team.

Job Overview

This is a key coordination role within a fast-paced service environment, acting as the first point of contact for client requests and enquiries. The successful candidate will ensure that all calls, emails, and service requests are accurately logged, processed, and translated into appropriate engineering or facilities management actions.

Working closely with clients, engineers, subcontractors, and internal stakeholders, you will support the delivery of high service standards while ensuring contractual processes are followed. The role requires strong organisational skills, attention to detail, and the ability to communicate effectively across a range of stakeholders.

Key Responsibilities

• Receive, log, and process client and helpdesk requests in line with contractual requirements.
• Accurately translate client issues into facilities management and engineering actions and allocate them to the appropriate resource.
• Monitor shared mailboxes and respond to requests within agreed timeframes.
• Manage work orders through CAFM systems, including Maximo.
• Liaise with subcontractors to arrange and schedule attendance.
• Maintain accurate records, documentation, and system updates.
• Provide administrative support to the wider service delivery team.
• Escalate issues, delays, or service concerns to management when necessary.

Person Specification

• Previous experience in a customer service, helpdesk, or administrative role.
• Confident call-handling skills with a calm and professional approach.
• Strong IT skills, including Microsoft Excel and Word.
• Excellent communication and relationship-building abilities.
• High attention to detail with strong planning and organisational skills.
• Team-oriented with a flexible and solutions-focused attitude.
• Comfortable working in a fast-paced, service-led environment.