Job Description:

Sales Administrator

Company Overview
This established engineering business provides specialist products and technical solutions to customers across a range of industrial applications. With a strong focus on quality, reliability and customer service, the organisation works closely with customers, suppliers and internal teams to deliver tailored solutions and dependable support. The business offers a professional, collaborative environment where technical knowledge and long-term customer relationships are highly valued.

About the Role
An excellent opportunity is available for an internal Sales Administrator to join a busy sales environment in Southam on a full-time basis. You will be a first point of contact for customers, handling enquiries, quotations and sales administration while supporting the wider sales team with order processing, delivery coordination and customer documentation. The role would suit an organised, proactive individual who enjoys working with customers, managing varied administrative responsibilities and adapting to changing priorities. You will also liaise with suppliers, provide basic technical support and contribute to marketing and wider business activities when required.

Duties & Responsibilities

• Act as the first point of contact for customers, responding promptly to telephone and email enquiries and providing a professional, friendly service.
• Prepare, register and follow up quotations, enter enquiries onto the company database and maintain accurate customer records and files.
• Support sales order processing, despatch, invoicing and delivery coordination, ensuring customer requirements and confirmed delivery dates are met.
• Arrange export documentation and carriage for UK and overseas orders, process customer returns and resolve queries relating to deliveries, stores and sales ledger matters.
• Liaise with suppliers regarding product pricing and delivery information, while providing basic technical support to customers and external personnel.
• Prepare internal works documentation, bills of materials, instructions and customer certificates, including test, conformity and origin certificates.
• Provide general sales and office administration, including filing, incoming post, meeting room preparation and holiday/absence cover for Sales Office colleagues.
• Support marketing activities, website updates and exhibitions when required, while maintaining company procedures, records, housekeeping and data protection standards.

Education & Skills Required

• Previous experience in a similar internal sales, sales administration or customer service role is desirable.
• Strong customer service, communication and interpersonal skills, with a friendly and professional approach.
• Excellent organisational and time-management abilities, with a proactive and methodical approach to planning and prioritising work.
• Good computer literacy, including Microsoft Office, Outlook, email, internet and data processing; experience with Sage Accounts is desirable.
• The ability to interpret instructions accurately, manage changing priorities and work flexibly as part of a busy sales team.
• A willingness to learn and develop sales and product knowledge, including technical understanding relevant to the business.

Additional Information

• This is a full-time permanent role
• Office based in Southam
• Free onsite parking
• Working 8.30am - 5.00pm (Mon-Thu), 8.30am - 4.00pm (Fridays)
• 23 days holiday plus Bank Holidays
• Salary £29,000 per annum

If you have strong customer service and administration skills and are looking for an engaging internal Sales Administrator opportunity within the industrial engineering sector, apply today. We’d love to hear from organised, customer-focused candidates ready to develop their skills in a varied sales support role.

For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at (phone number removed) or email (url removed)