Job Description:

Quality Manager (Product Quality)

Warwick | Competitive Salary + Benefits | Hybrid Working

What you'll get as our Quality Manager

• Competitive salary plus an attractive benefits package
• Hybrid working, with one day from home each week
• 37.5 hour working week with flexible hours and early starts available
• Business mileage and travel expenses fully reimbursed
• Long term career development with an international market leader
• A supportive, collaborative and highly professional working environment

The opportunity

We are recruiting a Quality Manager to lead product quality for a market leading international manufacturer supplying premium construction products across the UK. This is a financially strong private business, known for engineering excellence, innovation and exceptional product quality.

Based in Warwick, with regular visits to Stoke-on-Trent and occasional customer site visits, you will become the recognised technical quality expert within a collaborative Product Management team. As Quality Manager, you will have genuine influence across the organisation rather than simply managing quality systems.

This is not a traditional people management Quality Manager role. You will be the product quality specialist, working with Product Management, Customer Service, Technical Support, Production and Group Quality to solve technical challenges, reduce business risk and improve the customer experience.

Key responsibilities of the Quality Manager

• Managing product quality issues from initial investigation through to resolution
• Leading root cause analysis and implementing corrective and preventative actions (CAPA)
• Acting as the main point of contact for escalated technical quality concerns
• Working closely with Customer Service, Technical Support, Product Management and Production
• Monitoring quality KPIs, analysing trends and identifying continuous improvement opportunities
• Producing quality reports and presenting findings at quality review meetings
• Supporting product compliance, approvals, certification and regulatory requirements
• Coordinating quality alerts, recalls, product inspections and field actions where required
• Developing technical guidance, documentation and internal training materials
• Attending industry and compliance meetings to maintain technical standards
• Visiting customers to investigate and resolve complex product issues

What you'll bring

To succeed as Quality Manager, you will have experience from a Quality, Technical, Product Management or Aftersales environment, ideally within manufacturing, engineering, building products or construction products.

• Proven experience investigating and resolving product quality issues
• Strong root cause analysis and structured problem solving skills
• Experience leading CAPA
• Excellent communication and stakeholder management skills
• Commercial awareness with a customer focused approach
• Strong organisation and the ability to manage multiple priorities
• Full UK driving licence

Ideally you'll also have

• Experience in building products, bathroom products or manufacturing
• Knowledge of quality management systems, compliance and certification
• An Engineering, Manufacturing or Quality qualification (HNC, HND, Degree or equivalent)

Just as importantly, you will be naturally collaborative, curious and approachable. You will build trust quickly, share knowledge and enjoy influencing others to get the best outcome for customers and the business.

INDH