Job Description:

Planner

Location: Birmingham, B37 7YE

Contract Type: Fixed Term Contract (6 months)

Salary: £28,053

Our client, a leading provider of facilities services in the UK, are seeking a highly organised Planner to join our team, responsible for managing incoming enquiries, monitoring shared mailboxes, and coordinating the allocation of job requests to engineers. The successful candidate will play a key role in ensuring operational activities are effectively scheduled and managed while maintaining accurate system records.

Job Description

We are looking for an individual with excellent communication and coordination skills who can build strong working relationships with clients and internal service teams. This role requires a proactive approach to scheduling, issue escalation, and service delivery to ensure all tasks are planned and assigned ahead of SLA deadlines.

Key Responsibilities

• Manage incoming enquiries and process requests efficiently.
• Monitor and maintain shared mailboxes.
• Allocate job requests to engineers in line with operational requirements.
• Ensure all associated systems are accurately maintained and updated.
• Maintain a 72-hour look-ahead schedule to ensure work is planned in advance of SLA deadlines.
• Build and maintain effective relationships with clients and internal service teams.
• Provide clear communication and regular updates to stakeholders.
• Escalate issues promptly and appropriately when required.

Professional and Personal Competencies/Qualifications

• Strong organisational and planning skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate records.
• A proactive approach to problem-solving and issue escalation.
• Ability to work collaboratively with both clients and internal teams.