Job Description:

Onsite Operations Coordinator

Location: Multi-site (Coventry, Nuneaton and Rugby) 

Salary: £28,000 (DOE) + Bonus

Job Type: Full-Time (37.5 hours per week)

Shift : Afternoon (any 8 hrs between 12:00 and 00:00) 

Join Our Growing Onsite Operations Team

Are you highly organised, people-focused, and thrive in a fast-paced environment? We are looking for an Onsite Operations Coordinator to support the day-to-day delivery of recruitment and workforce operations at one of our key client sites.

This is an exciting opportunity for someone who enjoys building relationships, solving problems, and ensuring operational excellence. You'll play a vital role in managing workforce attendance, supporting recruitment activities, maintaining compliance, and delivering exceptional service to both clients and workers.

The Role

As an Onsite Operations Coordinator, you will work closely with the Area Operations Manager and wider onsite team to ensure staffing requirements are met, workers are supported, and client expectations are consistently exceeded.

You will be the key link between workers, clients, and internal teams, helping to maintain workforce stability and operational performance while ensuring all processes are completed accurately and efficiently.

Key Responsibilities Operational Delivery & Workforce Management

• Support daily staffing and fulfilment requirements to meet client demands and service level agreements.
• Monitor worker attendance, shift allocation, punctuality, and reliability.
• Address staffing shortages proactively by engaging available workers and escalating issues when necessary.
• Maintain accurate records of attendance and workforce activity.

Worker Engagement & Support

• Act as the primary point of contact for agency workers on-site.
• Build strong relationships to improve engagement, retention, and attendance.
• Manage worker queries, concerns, and issues professionally and efficiently.
• Support onboarding and induction processes for new starters.

Client Communication

• Provide regular updates on attendance, fulfilment levels, and operational performance.
• Respond promptly to client requests and queries.
• Support the Area Operations Manager in maintaining strong client relationships.

Systems & Administration

• Use workforce management and communication platforms to coordinate workers and track activity.
• Maintain accurate records across all systems, including compliance and attendance data.
• Ensure all communications and activities are properly recorded and auditable.

Compliance

• Complete Right to Work checks and ensure all worker documentation remains up to date.
• Support compliance audits and maintain accurate records.
• Work in line with GDPR, Agency Worker Regulations (AWR), and Working Time Regulations.

About You

We're looking for someone who is:

✔ Organised and able to manage multiple priorities in a busy environment
✔ A confident communicator with strong relationship-building skills
✔ Proactive, reliable, and solutions-focused
✔ Comfortable working towards operational and fulfilment targets
✔ Detail-oriented with excellent administrative skills
✔ Adaptable and able to thrive in a fast-moving environment

Skills & Experience

Essential:

• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Basic IT skills, including Microsoft Office and email systems.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and accuracy.

Desirable:

• Previous experience in recruitment, workforce management, operations, administration, or a customer-facing role.
• Knowledge of compliance requirements such as Right to Work checks and GDPR.
• Experience using workforce management or communication platforms.

What You'll Bring

• A positive, team-focused attitude.
• A strong work ethic and commitment to delivering excellent service.
• The ability to build positive relationships with workers, clients, and colleagues.
• A willingness to learn new systems and processes.
• A proactive approach to problem-solving and continuous improvement.