Job Description:

Ocean Freight Operator – Import / Export

Freight Forwarding | Solihull

£29,000 – £35,000 DOE

We are currently working with an established freight forwarding business in Solihull looking to expand their Ocean Freight operations team.

This is a hands-on operational role managing Ocean Import and/or Export shipments from start to finish, with a strong focus on customer service, accurate documentation and building strong relationships with key accounts.

The business handles predominantly Ocean Freight across a range of global trade lanes, including the Far East, South America, Europe, Indian Subcontinent and Middle East.

The role will involve:

• Managing Ocean Import and/or Export shipments from start to finish
• Preparing and processing shipping documentation
• Coordinating shipments and monitoring progress throughout
• Liaising with customers, overseas agents, carriers and other service providers
• Keeping customers informed with regular shipment updates
• Working closely with key accounts and understanding their individual requirements
• Handling invoicing and general operational administration
• Working closely with the wider operations team to ensure shipments run smoothly

What they're looking for:

• Previous experience within Ocean Freight Forwarding
• Strong Ocean Import and/or Export operational experience
• Good knowledge of shipping terminology and documentation
• Experience managing shipments through the operational lifecycle
• Strong customer service and communication skills
• Good attention to detail, organisation and time management
• Self-motivated and comfortable managing multiple priorities
• Modaltrans experience would be advantageous, but isn't essential

Additional information:

• Salary: £29,000 – £35,000 depending on experience
• Location: Solihull
• Monday–Friday, 8:45am–5:15pm, with a one-hour lunch
• Office-based
• Free on-site parking
• 20 days holiday + bank holidays
• Holiday allowance increases to 24 days + bank holidays after 12 months
• Increases again to 25 days + bank holidays after 24 months
• Customs clearance is handled separately, so hands-on customs clearance experience isn't required

This is a great opportunity for an experienced Ocean Freight professional looking to take ownership of Import and/or Export operations within a growing freight forwarding business.