Job Description:

Job Role: IT Technician

Company: Hybrid Media Interactive Ltd

Contract: Full Time, Permanent, 39 weeks per year (Term Time Only)

Salary: £24,785 FTE (£18,588 pro rata)

Location: Travelling in and around the Coventry area

About the role

Hybrid Media is looking for an enthusiastic and reliable IT Technician to join our growing team.

We provide IT support and technology services to schools and organisations within the education sector. Our employees are essential in helping schools and their staff make the most of their technology. This is a hands-on role where you'll have the opportunity to work with a wide range of IT systems, devices and technologies while providing an important service to the people who rely on them every day.

The role is varied and customer-facing, providing technical support to teachers, pupils, staff and other stakeholders across our education customers.

We're looking for someone who enjoys problem solving and who can work effectively both independently and as part of a team. You don't need to know everything – we're looking for someone with a solid technical foundation, a willingness to learn and a positive, can-do attitude.

The successful candidate will be expected to take initiative, provide excellent customer service and remain calm and professional when dealing with technical issues or challenging situations.

What you'll be doing

As an IT Technician at Hybrid Media, you'll provide day-to-day support to users and help maintain reliable, effective and secure IT systems.

Your responsibilities will include, but are not limited to:

• Providing front-line IT support to teachers, pupils, staff and other users.
• Diagnosing and resolving hardware, software and connectivity issues using appropriate troubleshooting and fault-finding techniques.
• Taking a structured approach to problem solving and, where possible, identifying the root cause of technical issues.
• Installing, configuring and maintaining computers, laptops, tablets, printers and other IT equipment.
• Setting up new users, devices and equipment.
• Supporting and administering Microsoft 365 and other relevant software and platforms.
• Supporting Google Workspace environments where required.
• Supporting Microsoft Entra ID and Active Directory environments where required.
• Troubleshooting network, Wi-Fi and connectivity issues.
• Developing knowledge of basic networking principles, including network addressing and VLANs.
• Supporting classroom and office technology.
• Managing and supporting iPad and other mobile devices, including the deployment of applications where required.
• Assisting with IT installations, upgrades, migrations and other technical projects.
• Assisting with backup and storage solutions where required.
• Ensuring computers, laptops and other IT hardware are maintained, updated and operating effectively.
• Carrying out routine maintenance, updates and checks on IT equipment.
• Maintaining accurate technical documentation and records of equipment, faults and technical work.
• Prioritising customer requirements in line with Hybrid Media policies and procedures.
• Keeping customers and colleagues informed of progress and escalating more complex technical issues where appropriate.
• Working cohesively and cooperatively with colleagues across Hybrid Media.
• Developing and maintaining effective working relationships with colleagues, customers and other stakeholders.
• Reading, signing and following Hybrid Media policies and procedures.
• Working safely and securely across all platforms and responsibilities, with particular regard to the security of personal and sensitive data.
• Supporting safeguarding requirements and following the appropriate procedures when working within education settings.
• Keeping up to date and knowledgeable about new technologies, developments and best practice within the IT sector.
• Taking responsibility for your own professional development and continuing to develop your technical skills and knowledge.
• Undertaking any other reasonable IT-related duties required to support Hybrid Media and its customers.

What we're looking for

We're looking for someone who:

• Has some previous experience in an IT support or technician role, or can demonstrate practical IT experience.
• Has a genuine interest in technology and enjoys solving technical problems.
• Has good working knowledge of Windows and Microsoft applications.
• Has an understanding of basic IT troubleshooting and fault-finding.
• Is able to investigate issues logically and look for practical solutions.
• Can communicate technical and non-technical information clearly to a variety of users and stakeholders.
• Has excellent people skills and is comfortable working in a customer-facing role.
• Is approachable, friendly, patient and professional.
• Is organised and able to prioritise workload effectively.
• Can take initiative and work proactively when supporting customers.
• Can work independently and as part of a team.
• Is able to remain calm and professional under pressure.
• Takes ownership of tasks and follows issues through to resolution where possible.
• Is pragmatic and flexible in their approach to problem solving.
• Pays attention to detail.
• Is reliable and demonstrates a positive, can-do attitude.
• Is keen to learn, develop and expand their technical knowledge.
• Understands the importance of confidentiality, data protection and cybersecurity.
• Can travel to sites in and around Coventry and the wider West Midlands.

Desirable experience

The following experience would be advantageous but is not essential:

• Experience working within a school or education environment.
• Microsoft 365 administration and support.
• Microsoft Entra ID.
• Active Directory.
• Google Workspace / Google Workspace for Education.
• iPad and Apple device management.
• Application deployment and device management.
• Network troubleshooting and basic networking principles.
• VLANs and network addressing.
• Backup and storage solutions.
• Web filtering or safeguarding technologies, such as Smoothwall.
• Experience with technical documentation.
• Relevant IT qualifications or certifications.

Why join Hybrid Media?

• Competitive salary.
• A varied and hands-on IT role.
• Become part of a small and supportive team.
• Opportunities for learning and professional development.
• Exposure to a wide range of technologies and IT environments.
• The opportunity to work directly with schools and education professionals.
• The opportunity to develop your technical skills and knowledge across a broad range of IT systems.

Safeguarding

As this role involves working with schools and may involve contact with children and access to sensitive information, the successful candidate will be required to complete appropriate pre-employment and safeguarding checks.

This will include an appropriate DBS check and references.

Hybrid Media is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

How to apply

We'd love to hear from you!

Please submit your CV and a covering letter explaining your relevant experience, technical skills and why you would be suitable to join our team at Hybrid Media.

Closing date: 16/10/2026

Hybrid Media is an equal opportunities employer and welcomes applications from candidates from all backgrounds.