Job Description:

Front of House & Client Experience Coordinator

Location: Contechs, Warwick
Employment: Part-Time / Full Time

Position Overview

Contechs are seeking a Front of House & Client Experience Coordinator to take ownership of the reception and client-facing environment at our Warwick facility.

Our clients include some of the world's most prestigious automotive brands, and we are looking for an individual who understands the importance of creating an exceptional first impression.

The successful candidate will have excellent front-of-house expertise, a professional and outstanding interpersonal skills and the confidence to engage comfortably with senior executives, clients, suppliers and employees.

Beyond reception duties, the role will take ownership of the overall visitor and client experience, ensuring that reception, meeting rooms and associated facilities are consistently presented to an exceptional standard.

Key Responsibilities

Front of House & Client Experience

• Deliver a consistently high standard of front-of-house service appropriate to a premium professional environment.
• Welcome and host senior representatives from prestigious automotive clients, ensuring their visit is professionally coordinated from arrival through to departure.
• Handle incoming telephone calls and enquiries professionally, directing communications appropriately.
• Anticipate visitor and meeting requirements and ensure guests are looked after throughout their time at Contechs.
• Maintain a calm, discreet and professional approach when dealing with confidential or senior-level visitors.
• Ensure the reception and client-facing areas remain immaculate, organised and representative of the Contechs brand at all times.

Visitor Management & Security

• Coordinate visitor arrivals and ensure appropriate sign-in procedures are followed.
• Issue and manage visitor identification badges.
• Ensure visitor vehicle registration details are recorded where required.
• Support site security procedures and maintain appropriate visitor records.
• Manage visitor parking and the issuing of parking passes.

Meeting & Hospitality Coordination

• Take ownership of the presentation and readiness of all client and internal meeting rooms.
• Manage meeting room calendars and bookings.
• Liaise with managers and employees in advance regarding meeting and hospitality requirements.
• Coordinate refreshments, lunches, tea, coffee and other hospitality requirements for client and executive meetings.

Office & Administrative Support

• Manage incoming and outgoing post and distribute correspondence to the appropriate departments.
• Monitor and maintain appropriate levels of stationery, kitchen and hospitality supplies.
• Coordinate ordering and replenishment of refreshments and consumables.
• Provide general administrative and organisational support where required.

Experience & Attributes Required

We are looking for someone who naturally understands premium front-of-house service and takes pride in creating an exceptional professional environment.

The successful candidate will ideally demonstrate:

Previous experience in a high-quality reception, front-of-house, corporate hospitality, executive office, luxury retail, premium automotive, hotel or similar client-facing environment.

Exceptional customer service and hospitality skills.

Excellent communication and interpersonal skills with the confidence to engage professionally at all organisational levels.

A warm, welcoming and empathetic manner, with an ability to understand and anticipate the needs of visitors.

Excellent attention to detail and high personal standards.

Strong organisational skills with the ability to manage multiple priorities.

A proactive mindset – identifying what needs to be done rather than waiting to be asked.

Professional discretion when dealing with clients, executives and confidential business matters.

Excellent telephone and email communication skills.

Competence using Microsoft Office and standard business systems.

Previous administrative experience.

The ability to work independently and take genuine ownership of the front-of-house environment.

Excellent Opportunity with immediate starts available.