Job Description:

An exciting opportunity has arisen for an experienced Key Account Specialist to join a busy and well-established organisation. Working within a dedicated account team, you’ll coordinate day-to-day customer requirements, maintain accurate documentation, provide regular updates and ensure activities are completed accurately and on time.
This would suit an organised, detail-focused and customer-orientated individual with experience in freight, logistics or supply chain coordination who enjoys managing a varied workload and building strong working relationships.

What’s in it for you?

• Work hours: Monday to Friday working 8.30am – 5.00pm with 1 hour lunch
• Salary: £32,000 to £37,000
• 6 monthly discretionary bonus
• Enhanced Pension
• Health care scheme
• Life Assurance
• Employee Assistant programme

Key Account Coordinator Specialist Responsibilities:

• Coordinate import shipments, creating freight jobs and liaising with suppliers, shipping lines, hauliers, warehouses and customers.
• Maintain accurate shipment trackers, schedules, documentation and customer records.
• Complete and check UK import customs declarations, ensuring documentation, duty and deferment information is accurate.
• Manage IPAFFS, CHEDs, Port Health requirements, duty reclaims and supporting compliance documentation.
• Prepare weekly/monthly customer reports, shipment updates and management information.
• Complete invoicing, costings and landed cost calculations, resolving billing and duty queries.
• Provide operational cover and key account support, monitoring vessel schedules, ETAs, deliveries and maintaining continuity of service.

Key Account Coordinator Specialist Skills and Experience:

• Experience within deep-sea import freight forwarding and UK import customs declarations.
• Strong attention to detail when processing shipment, customs and compliance documentation.
• Confident managing multiple live shipments, deadlines and customer requirements.
• Professional communicator with strong customer service and key account support skills.
• Competent with spreadsheets and reporting; CargoWise and document management systems advantageous.
• Food import knowledge, including IPAFFS, CHEDs and Port Health requirements, would be highly desirable.