Job Description:

Client Relations Executive
Field Based - Birmingham
£29,000pa

We’re looking for a proactive, professional and commercially minded Field-Based Client Relations Executive to join a well-established and well known commercial evolving company.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys meeting people face to face and has the confidence to resolve challenging situations through effective communication, negotiation and a solutions-focused approach.

As a key link between our customers and internal teams, you’ll take ownership of customer complaints, queries and disputes, working proactively to find practical resolutions that maintain strong business relationships while protecting the company’s commercial interests.

With a company car provided, you’ll manage your own diary and travel throughout Birmingham and the surrounding areas, visiting customers who require a more personal approach to resolving outstanding issues.

The Role:

• Resolving customer disputes: Visit customers face to face to address complaints, queries and concerns, identifying suitable solutions in a timely and professional manner.
• Building strong relationships: Maintain positive customer relationships through excellent customer service, clear communication and a proactive approach to customer relations.
• Negotiating commercial solutions: Confidently negotiate contract terms, rates and other business arrangements to achieve fair outcomes while protecting the company’s commercial position.
• Making decisions: Assess situations quickly and make informed, on-the-spot decisions, remaining calm, professional and level-headed when dealing with challenging conversations.
• Managing your own diary: Plan and prioritise customer visits, taking ownership of your schedule and ensuring customers receive the support they need.
• Working collaboratively: Liaise with office-based colleagues and internal departments to resolve issues that cannot be managed remotely and ensure customer requirements are met.
• Managing your workload: Use a CRM system to record customer interactions, track outstanding issues and manage competing priorities effectively.
• Maintaining business continuity: Help prevent customer relationships from breaking down by resolving disputes constructively and negotiating outcomes that support continued business.

The ideal candidate will have:

• Experience in customer relations or a customer-facing role.
• Experience in complaint handling and dispute resolution.
• Experience negotiating within a business environment
• Strong negotiation, influencing and problem-solving skills.
• Excellent verbal communication and relationship-building abilities.
• Confidence to make decisions independently while remaining calm under pressure.
• Strong organisational skills, with the ability to manage a busy workload, prioritise tasks and meet deadlines.
• Good IT skills and experience using CRM systems or similar customer management software.
• Recent experience working in a fast-paced business environment.
• In-depth geographical knowledge of Birmingham and the surrounding areas.
• A full, clean UK driving licence and the flexibility to travel regularly to customer sites.

Schedule

• Monday to Friday 8:30 – 5:00 – may need to work later some occasions to meet customers who only open during twilight hours. Please note, Mondays will be office based.

Key words: Dispute Resolution, Customer Relations, Complaints Handler, Field-Based, Account Manager

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

Job Types: Full-time, Permanent

Benefits:

• Company pension

Work Location: On the road