Job Description:

Billing Advisor

Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.

As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary

Benefits & Package for a Billing Advisor:

• Salary: Competitive
• Hours: Monday - Friday, 9am - 5:30pm
• Contract Type: Permanent
• Location: Solihull
• 33 days holiday (including Bank Holidays)
• Referral Bonus - Recommend a friend
• Employee Assistance Programme
• Private Medical Insurance after probation
• Enhanced Maternity and Paternity pay
• Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Billing Advisor:

• Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
• Handle aged debt queries and dispute resolution to minimise outstanding balances
• Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies
• Collaborate with internal teams to find solutions and prevent recurring problems
• Maintain accurate records of customer interactions, dispute cases, and follow-up actions
• Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes
• Escalate critical issues to appropriate departments or management when necessary
• Respond to customer inquiries and complaints through various channels, including phone, email, and chat
• Investigate and resolve complex customer issues in a timely and efficient manner

Key Skills and Experiences of a Billing Advisor:

• Customer service experience required
• Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues
• Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment
• Excellent verbal and written communication
• Strong problem-solving abilities and analytical thinking to resolve complex customer issues
• Proven active listening skills to understand customer needs and concerns
• Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
• Patient and composed demeanour, even in high-pressure situations
• Ability to adapt to changing priorities and multitask effectively
• Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience

If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!

Red Recruitment (Agency)